CONTACT US 1.888.405.7579

Shipping Policies (lost, stolen, damaged, defective, or delayed)

For continental US customers:All products shipped are sent fully insured (unless otherwise noted or requested). All orders are guaranteed to arrive in perfect working condition (unless otherwise noted). If you do not receive your order and deem the shipment to be lost or stolen, you must contact us within 20 days of the date you placed your order with us (or the maximum allowable amount of time allotted by the shipping company to file a claim for a lost or stolen package). BESTDEALSDJ  will handle the claim for you and ship out a replacement order within one business day of when the shipping company accepts liability for the lost or stolen item. You will not have wait for the shipping company to complete the claim. 

If product(s) from your order arrive damaged or defective, you must contact us within 7 days of the date your order was delivered (or the maximum allowable amount of time allotted by the shipping company to file a claim for a damaged package) and keep ALL of the original packaging from the shipment. BESTDEALSDJ will handle the claim for you and ship out a replacement order for the damaged or defective products within one business day of when the shipping company accepts liability for the damaged items or within one business day of when the damaged/defective products are returned to BESTDEALSDJ. You will not have wait for the shipping company to complete the claim. If the merchandise was damaged in shipping, the shipping company used will provide you with a prepaid return label to return the damaged merchandise (if necessary). If the merchandise was not damaged but happened to be defective (dead on arrival), BESTDEALSDJ or the manufacturer of the bad product will provide you with a prepaid return label to return the damaged merchandise (if necessary).

If you do not receive your order on the specified delivery date posted and expressed by the shipping company, you must contact us within 7 days of the expected delivery date (or the maximum allowable amount of time allotted by the shipping company to file a claim for a delayed package). If your order was delayed due to the shipping company, we will file a delay of services claim for you. The only guarantees we make or express are the same as the shipping company's guarantees (plus a customer courtesy offer of up to $20, see 30 Day Satisfaction Guarantee for details). Usually the shipping company will offer a full refund of the shipping service charges if the delay your order longer than what they post and express. They usually do not offer any additional guarantees or insurance due to delays and they do not offer additional compromises if a delay occurs due to a lost, damaged, or defective product delivery. BESTDEALSDJ will not be held responsible for any damages or losses whatsoever due to any delays in shipping or the shipping process. BESTDEALSDJ will help you retrieve service failure fees from the shipper, and offer a maximum customer courtesy rebate of $20 (see 30 Day Satisfaction Guarantee).

For customers outside the continental US: We require all customers outside of the continental US to contact us before ordering. Shipping time and costs may vary. Shipping insurance options may also vary.