BESTDEALSDJ: FREQUENTLY ASKED QUESTIONS (FAQs)

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Who is BestDealsDJ?


We are a virtual store carrying brand name, quality DJ equipment and lighting. Whether you are performing on stage or simply mixing at home, we have everything you need. Feel free to search our inventory here. If there is a specific item you are having trouble finding, you may contact us for assistance here or by emailing george@bestdealsdj.com.




What types of products do you carry?


We carry a wide variety of both on-stage and off-stage products including (but not limited to) amplifiers, controllers, CD players, DJ software, mixers, microphones, headphones, signal processors, speakers, subwoofers, stage/party lighting, cables, cases, tables, stands & booths. See our full range of inventory here.




What brands do you carry?


We currently carry products from Akai, AKG, Alesis, Allen and Heath, Alto, American Audio, American DJ, Antari, Ape Labs, Arriba, Astera, Audio-Technica, Audionamix, Avante, Behringer, Bespeco, Blast King, Blizzard Lighting, CAD, Cameo Lighting, ChamSys, Chauvet DJ, Chauvet Pro, Crown, DAS, dB Tech, DBX, Denon, Elation, Electro-Voice, Eliminator, Eminence, ETC, Eternal Lighting, Fastset, FBT, Floyd Rose, Fluid Audio, Focusrite, Frankenstand, Furman, Gemini, Global Truss, Hanson Pro, Hercules, HK Audio, Jands, JBL, JetCo, JMaz, JTS, K and M Stands, Kali Audio, KPODJ, KRK, LD Systems, LED Table, Lifetime Cables, Mackie, Magma, Magmatic, Martin, Mega Lite, Midas, MixFader, Nady, NovaStar, Numark, Obsidian, Odyssey, Pangolin, PCDJ, Peavey, Pig Hog, Pioneer DJ, Pro, Prost Lighting, ProX, QSC, Rane, RCF, Reloop, Rock N Roller, Rolls, Samson, Scrim King, sE Electronics, Sennheiser, Shure, SKB, Sony, Sound Craft, SoundSwitch, Stagg, Studio Master, Symetrix, Tascam, Technical Pro HiFi, TurboSound, Ultimate Support, Ultratec, Visual Productions, VocoPro, Wi Digital, X-Laser, XVive, Yamaha. More brands may be added in the future as we expand our inventory. Shop by brand here.




Do you offer in-store pick-up?


At this time, all sales are delivery only. Rest assured your products will arrive safely packaged and on-time. Feel free to contact us for more details.




Must I create an account in order to purchase?


No, an account is not needed in order to make a purchase. At the payment screen, you will be asked to provide shipping and payment information but there is no sign-up required to complete the transaction.




What payment methods are accepted?


Current payment methods accepted are Stripe, PayPal, Visa & Mastercard. If you have an alternative payment method you wish to use, please contact us. For more information, view our Payment Methods page.




Do you offer product support and/or troubleshooting?


Support and/or troubleshooting can be found by reaching out to the manufacturers of each product. We carry many reputable brand names with excellent customer service and professional help. If you have a specific question related to a damaged or malfunctioning item and the manufacturer has not responded, you may contact us (within 20 days of receiving the product) to request a refund. For more details, read our Shipping Information and Returns Policy.




Do you ship products internationally?


We require all customers outside of the continental US to contact us before ordering. Shipping time and costs may vary. Shipping insurance options may also vary. For more details, read our Shipping Information and Returns Policy.




How are returns handled?


If the product(s) from your order arrived damaged or defective, you must contact us within 7 days of the date your order was delivered (or the maximum allowable amount of time allotted by the shipping company to file a claim for a damaged package) and keep ALL of the original packaging from the shipment. For more details, read our Shipping Information and Returns Policy.




What if I need help finding an item?


No worries! We want to make your shopping experience as simple and enjoyable as possible. Please do not hesitate to contact us in the event that you are looking for a specific item that you don’t see listed in our inventory. If you cannot find the item using the built-in search bar on our online store, we will check into this for you to help locate it. If the exact item is not available, we may be able to suggest an alternative. See our inventory here.




How do I report a problem?


For all questions and comments related to the functionality of our online store (or website in general) please contact us here, call 1-888-405-7579 or email george@bestdealsdj.com.




Is my data secure?


We do our best to protect our customers. Please view our Privacy Policy for details about customer information and site cookies.




Do you sell products to minors?


Customers must be 18 years or older to shop on our website or have adult supervision. Please view our Privacy Policy as well as our Terms & Conditions before making a purchase.





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