*30 Day Return Policy, 0-25% Restocking Fee (see below for details)*
We accept returns as long as the return meets the following criteria: 1) Original box, all accessories, and all packing material must be repacked as it came and shipped back complete. 2) Merchandise must be returned in same condition it was shipped. 3) If product is being returned because it was damaged or defective, it must be returned within 7 days of delivery date. 4) The following items are not returnable: software (including DJ software of any type), special order items, used, B-Stock, or open box products, close-out items, televisions, and automotive merchandise. Also, Microphones, In-Ear Monitors, Heil Talk Boxes, and any other items that touch your mouth, your nose, or your inner ear cannot be returned once opened due to health laws. 5) All returns must be sent back with an approved RA number clearly written on outside of the shipping box, NOT on the product or manufacturer packaging. RA numbers are valid for 30 Days. The RA number will automatically delete from our system after the 30 days. 6) Please return ONLY those products AUTHORIZED for return. Credit will not be issued for incomplete returns and/or products not approved for return. 7) Boxes MUST be packed sufficiently, meeting the shipping carrier packing specifications. 8) A restocking fee plus the cost of shipping may be charged based on the type of return. See three scenarios listed below:
Scenario #1: RETURN FOR REPLACEMENT Only for items reported defective within 30 days of original ship date or damaged by shipping company within 7 days of delivery. Restocking Fee: $0.00 Return Shipping Cost: $0.00 (paid by either BESTDEALSDJ or the manufacturer) Replacement Shipping Cost: $0.00 (paid by either BESTDEALSDJ or the manufacturer)
Scenario #2: RETURN FOR STORE CREDIT If item is damaged or defective and meets criteria above, we will remove the restocking fee, but customer must pay shipping both ways. We recommend returning for replacement. Restocking Fee: 0% (if item is still factory sealed) Restocking Fee: 10% (if item was opened but never turned on so we can resell as "open-box") Restocking Fee: 20% (if item was used and we have to resell as "used") Original Shipping Cost to Customer: Not Refunded (if free shipping was offered, actual cost will be subtracted from credit) Return Shipping Cost: Paid by Customer
Scenario #3: RETURN FOR CASH BACK If item is damaged or defective and meets criteria above, we will remove the restocking fee, but customer must pay shipping both ways. We recommend returning for replacement. Restocking Fee: 5% (if item is still factory sealed) Restocking Fee: 15% (if item was opened but never turned on so we can resell as "open-box") Restocking Fee: 25% (if item was used and we have to resell as "used") Original Shipping Cost to Customer: Not Refunded (if free shipping was offered, actual cost will be subtracted from credit) Return Shipping Cost: Paid by Customer
If the missing product(s) was part of a package or package priced order, BESTDEALSDJ will determine the value of the missing item(s) and offer a partial refund on the package.
If your equipment breaks after use, contact us or the manufacturer. Your merchandise may be covered under a factory warranty (all products come with a valid factory warranty), BESTDEALSDJ warranty (most products come with a 30 day BESTDEALSDJ warranty), or CPS extended warranty (these are available for an extra fee and must be purchased within 30 days of the date or purchase). We will help you contact the warranty center and set up a return. Unless the warranty has expired, the warranty department or the manufacturer will fix or replace your equipment for free. Depending on the warranty, you may have to pay all or part of the shipping fees if there are no authorized repair centers near you. If a broken item is not covered under any warranty, we may still be able to help. We have a full repair service center.
For customers outside the continental US: All guarantees and return policies stated above apply for customers outside the continental US, except that customers outside the continental US will be responsible for all shipping fees to and from KPODJ. Customer must pay international shipping fees of returned item/part(s) back to KPODJ and international shipping fees for the replacement/repaired item(s) to the customer.
General Policies & Legal Information/Disclaimers All brand names shown are trademarks of their respective companies. No relationship to BESTDEALSDJ is implied. BESTDEALSDJ cannot be held responsible for any typographical errors, mistakes, or incorrect descriptions/images on this site. Descriptions and prices of the products may and are subject to change without notice. While we do our best to check for any errors, mistakes may occur on rare occasions. Prices are good until superseded by subsequent publications.
We offer a 120% low price guarantee. If you find an item advertised for sale on any other authorized dealer's website/catalog/store tag price/advertised price, we will lower our price by up to 120% of the difference between our price and their final price before you order. If you are offered a "special discount" by any authorized dealer below their advertised price or if you notice a price from a dealer that many not be authorized, we will beat their prices on a case by case situation (we often honor the 120% guarantee anyway). If you find an item advertised at a lower price by an authorized dealer after you order, contact us. We can usually give you a store credit for up to 120% of the difference between our price and their final price (as long as the manufacturer hadn't changed pricing since you ordered).
We offer FREE shipping on most orders (see individual items to confirm if free shipping is offered). We do not collect sales tax on orders shipping outside New York.